Practical thinking on digital, AI and the work that makes it real — drawn from the work, not written around it.
Deloitte's AI Dossier covers 86 use cases across six industries. Membership bodies, unions and universities appear in none of them. The patterns still transfer — somebody just has to do the translation.
Read the insightLong transformation programmes rarely fail outright. They arrive on time, against a question that expired somewhere around month nine.
Read the insightChange plans treat people as an audience to be moved. They're a design input you've already paid for — and resistance is usually expertise arriving too late.
Read moreA member experience programme for 1.4 million members: 12 journeys, a data platform and two new operating models — at net zero technology cost.
Read moreEvery business case funds the build. Almost none fund the team that operates it. The gap shows up the week after go-live.
Read moreA £5M+ programme that connected data, technology and experience — and left two new internal operating teams running the roadmap.
Read moreA PMO reports on delivery. A transformation office owns outcomes — and the version that works is smaller than the one you've been quoted.
Read moreA website project in 2016 became a digital team, a Business Improvement Office and a decade of transformation LSE runs itself.
Read moreMost AI strategies rest on instinct about how ready the organisation is. Measuring it changes what you decide and what you sequence first.
Read moreKeep up to date with some of the hottest topics on the digital and business transformation agenda and what’s sparking people’s interest